Skills: ANY (looking for very good communication)
Qualification BE/BCA/MCA/BSCIT/BSC-CS/MSCIT/MSC-CS
Stream: ANY
Percentage:60%
YOP:2020/21/22
Nature of Job- 100% Technical
Location: Bangalore
Salary: Fixed Salary: 3L per annum + Variable: upto 1L (NSA + Incentives);
Interview Mode: Virtual (26 SEP 2022)
DOJ – Oct 1, 2022
(Note:1. Nature of Job- 100% Technical .
2.Shifts: Rotational Shifts (door to door cab pick up and drop. Extremely safe campus.)
3.Day to Day Responsibilities
Provide Remote Storage & Software support to Enterprise Customers, Field CE’s, Escalation Engineers
Diagnose and solve the Incidents/Issues via phone and email. Understanding criticality of issue and business impact by demonstrating mission critical mindset & work to identify the cause of the issue, Provide immediate technical response in restoration of customer High availability environments thus keep customers/account team updated of all action plans and developments during the resolution process.
Applying systematic problem solving techniques to deliver timely resolution, Quality call documentation and superior can-do attitude.
Develop and document clear action plans to resolve issues even where information may be limited.
Delivers timely solutions to customer issues and meets the defined SLAs for response and resolution time and other Performance metrics are met /exceeded.
Collaboration with other cross functional groups – i.e. L2,L3 , Labs , Call Management Group / Resource control to ensure timely resolution of issues
Participate / prepare Post Incident Reviews with ASM/Account Team as required
Participate in HPE Global offer programs during customer interaction – EX :.ONELead, SBD-Deferral, DCE, DSE.)